Privacy Policy

This Privacy Policy describes how Vegastars Casino (“we”, “us”, “our”) handles personal information in connection with our online services offered to users in Australia. It explains what we collect, why we collect it, how we protect it, and the choices available to you.

Scope and Definitions

This Policy applies when you create an account, use our services, contact support, or interact with our communications.

“Personal information” means information that identifies you or could reasonably identify you, alone or combined with other data.

Personal Information We Collect

The types of information we may collect depend on how you use the service.

Identity and Contact Information

Name, date of birth, email address, phone number, and other details you provide.

Account and Profile Data

Login identifiers, account status, preference settings, and records of actions taken.

Transaction and Payment Information

Transaction records, deposit/withdrawal history, and payment method metadata.

Usage and Technical Data

Pages viewed, session activity, device type, browser, IP address, and logs.

Support and Communications

Records of messages, call notes, and verification steps used to confirm your identity.

How We Use Personal Information

We may use personal information to:

  • Provide and administer the service, including account creation and access control
  • Verify eligibility and help prevent underage use (18+)
  • Process transactions and handle requests (where applicable)
  • Detect and prevent fraud, security incidents, and misuse
  • Maintain system integrity, troubleshoot issues, and improve performance
  • Provide customer support and respond to enquiries
  • Send service-related notices (such as important operational updates)
  • Manage marketing preferences and communications where permitted and/or consented to
  • Support responsible gambling features and enforce player-protection measures

Legal Bases and Justifications for Processing

Depending on the context, we may process personal information based on one or more of the following:

To provide requested services and manage your account.

Such as service security, fraud prevention, and improvements, balanced against your rights.

For optional features, certain analytics, and marketing where required.

For example, responding to lawful requests or maintaining records where required.

Data Retention

We retain personal information only for as long as reasonably necessary to maintain your account, comply with legal requirements, enforce our Terms, and protect the platform. When information is no longer needed, we take steps to delete or de-identify it.

Sharing and Disclosure

We may share information with service providers, professional advisers, authorities as required by law, or in the case of business transfers. We do not sell personal information as a standalone product.

Security and Data Transfers

International Data Transfers

Some service providers may store or process information outside Australia. When this occurs, we use reasonable safeguards designed to protect your information, such as contractual protections and vendor due diligence.

Security Measures

We use reasonable technical and organisational measures intended to protect personal information, including access management, encryption, and monitoring. However, no system can be guaranteed to be completely secure, and you share information at your own risk.

Your Rights and Choices

Depending on your circumstances and applicable requirements, you may have the following rights. To protect your account, we may need to verify your identity before fulfilling a request.

Request Access

Request access to personal information we hold about you.

Request Correction

Request correction of inaccurate or out-of-date information.

Request Deletion

Request deletion or de-identification in appropriate cases.

Object to Processing

Object to or ask us to restrict processing in certain situations.

Withdraw Consent

Withdraw consent where processing is based on consent.

Data Portability

Request a copy of certain information in a usable format.

How to Submit a Privacy Request

Send your request to [email protected] with enough detail to identify your account and the specific request. If you are contacting us from a different email than your registered address, we may ask for additional verification.

Children and Minors

Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information, contact us so we can investigate and take appropriate steps.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes or legal developments. The updated version will apply from the date it is published on the site.

Contact Details

For privacy questions and requests:

  • Email: [email protected]
  • Phone: +61 7 3128 4409
  • Address: Level 14, 200 Adelaide Street, Brisbane QLD 4000, Australia