Responsible Gambling Policy

Vegastars Casino is designed for adult users (18+) in Australia. This Responsible Gambling Policy outlines practical steps to help you stay in control, explains the player-protection tools we offer, and describes how to seek help if gambling stops being enjoyable.

Gambling Is Entertainment, Not Income

Gambling outcomes are uncertain. You should treat wagering as a form of paid entertainment rather than a way to make money or solve financial problems. Only gamble with funds you can afford to lose.

18+ Age Restriction

You must be at least 18 years old to use our services. We may request information to confirm your age and may restrict or close accounts where eligibility cannot be confirmed.

Safer Gambling Principles

To support player wellbeing, consider these habits:

  • Set a budget before you play and stick to it
  • Decide on a time limit and take breaks
  • Avoid chasing losses
  • Do not gamble when upset, stressed, tired, or under the influence of alcohol or substances
  • Keep track of your spending and session time
  • Balance gambling with other activities and responsibilities

Player Protection Tools We Provide

You can use available account tools to manage how you play. Some options may vary depending on your account status and service features.

Deposit Limits

You can set a cap on the amount you can deposit over a chosen period. This helps keep spending predictable and reduces impulsive top-ups.

Loss Limits

Where available, loss limits can restrict how much you are willing to lose within a set timeframe, helping you stop when you reach a threshold.

Session and Time Limits

Time-based tools can remind you to take breaks or end sessions after a set duration. Time awareness is a core part of safer play.

Time-Outs (Short Breaks)

A time-out can temporarily block access to gambling features for a selected period. This is useful if you want to step away without closing your account permanently.

Self-Exclusion

Self-exclusion is a stronger measure that blocks access for a longer period. While self-excluded, you should not be able to gamble using your account.

Account Closure

If you feel gambling is no longer right for you, you can request account closure. This may be permanent or require a minimum cooling-off period.

Recognising Warning Signs

Gambling may be becoming a problem if you notice patterns such as:

  • Spending more than you planned or borrowing to gamble
  • Lying to others about gambling time or money
  • Feeling restless or irritable when trying to stop
  • Neglecting work, relationships, or health
  • Continuing to gamble to recover losses
  • Using gambling to escape difficult emotions

If any of these sound familiar, consider using limits or taking a break immediately.

Getting Help and Support

If you are struggling, professional support can help. Consider speaking with a qualified counsellor, doctor, or local support service in Australia. If you feel at risk of harm, seek urgent assistance through appropriate local emergency or crisis services.

Protecting Minors and Shared Devices

To reduce the risk of underage access:

  • Do not share your login details
  • Log out after each session, especially on shared devices
  • Use device-level access controls where available
  • Avoid saving passwords on public or shared computers
  • Keep payment methods and personal devices secure

Operational Commitment and Monitoring

We aim to support responsible gambling by maintaining clear user controls, responding to wellbeing-related requests, and reviewing account activity signals that may indicate risk. Because behaviours vary widely, such monitoring is not a guarantee of harm prevention, and user action remains essential.

How to Request Safer Gambling Tools

To request limits, time-outs, self-exclusion, or closure assistance, contact support. We may ask for verification to protect your account and ensure requests are handled correctly.

Updates to This Responsible Gambling Policy

We may update this Policy to improve clarity, add tools, or reflect operational changes. The newest version applies from the date it is published on the site.

Contact and Address

  • [email protected]
  • +61 7 3128 4409
  • Level 14, 200 Adelaide Street, Brisbane QLD 4000, Australia